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Customer Lifetime Value (CLV)

The total revenue a hotel can expect from a single guest over their entire relationship. Increasing CLV involves turning OTA guests into direct bookers through email capture, loyalty programs, and personalized post-stay marketing.

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Abandoned Cart

Hotel

When a visitor starts the booking process but leaves before completing it. Hotels experience 75-85% booking abandonment rates. Exit-intent popups, retargeting emails, and reminder notifications are key tools for recovering abandoned bookings and reducing lost revenue.

ADR (Average Daily Rate)

Hotel

A key hotel performance metric calculated by dividing total room revenue by the number of rooms sold. ADR helps hotels understand pricing effectiveness and is often displayed in revenue dashboards alongside occupancy rate and RevPAR.

Best Rate Guarantee

Hotel

A promise that the hotel's own website offers the lowest available rate. Hotels display best rate guarantee badges and price comparison notifications to reassure visitors that booking directly is the best deal, reducing the impulse to check OTA prices.

Booking Engine

Hotel

Software that processes direct reservations on a hotel website. Integrating social proof notifications and urgency widgets with the booking engine can increase conversion rates by showing real-time availability and recent bookings.

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A/B Testing AI Agent Conversion Rate Direct Booking Exit Intent FOMO (Fear of Missing Out) MCP (Model Context Protocol) Social Proof