KPI (Key Performance Indicator)

A method of comparing two versions of a webpage, notification, or marketing element to determine which one performs better. In hotel marketing, A/B testing helps optimize popup messages, CTAs, and offers by showing different variants to different visitors and measuring conversion rates.

The portion of a webpage visible without scrolling. For hotel websites, placing key elements like booking widgets, special offers, and social proof notifications above the fold increases engagement and direct bookings.

The practice of optimizing your hotel's content so AI-powered answer engines like ChatGPT, Perplexity, or Google AI Overviews select and present it as a direct answer to traveler queries. While GEO focuses on being found by AI, AEO focuses on being chosen as the answer.

A measure of how often and how prominently your hotel appears in AI-generated answers across platforms like ChatGPT, Perplexity, Google AI Overviews, and Bing Copilot. AI visibility is becoming as important as traditional search rankings for hotel discovery.

A reservation made directly on the hotel website without going through an OTA like Booking.com or Expedia. Direct bookings save hotels 15-25% in commission fees. Social proof notifications, price comparison widgets, and urgency popups help increase direct booking rates.