Net Promoter Score (NPS)

When a visitor starts the booking process but leaves before completing it. Hotels experience 75-85% booking abandonment rates. Exit-intent popups, retargeting emails, and reminder notifications are key tools for recovering abandoned bookings and reducing lost revenue.

A key hotel performance metric calculated by dividing total room revenue by the number of rooms sold. ADR helps hotels understand pricing effectiveness and is often displayed in revenue dashboards alongside occupancy rate and RevPAR.

A promise that the hotel's own website offers the lowest available rate. Hotels display best rate guarantee badges and price comparison notifications to reassure visitors that booking directly is the best deal, reducing the impulse to check OTA prices.

Software that processes direct reservations on a hotel website. Integrating social proof notifications and urgency widgets with the booking engine can increase conversion rates by showing real-time availability and recent bookings.

A psychological phenomenon where people follow the actions of others. Hotel websites display social proof through notifications showing recent bookings, visitor counts, review ratings, and popularity indicators to build trust and encourage direct bookings.